FAQ

Q: What kind of products does Hoka Sports Gear Shop offer?

A: We specialize in premium sports equipment and apparel across multiple categories including basketball, baseball, ballet, fitness, water sports, and more. Our extensive menu includes everything from accessories to complete sportswear for athletes of all ages and skill levels.

Q: Where is Hoka Sports Gear Shop based?

A: Our headquarters and warehouse are located at 4623 Main Street, Seattle, US 98119. We proudly ship worldwide (excluding some Asian and remote areas).

Q: How do I choose the right sports equipment for my needs?

A: Our product descriptions include detailed specifications to help you make informed decisions. For sport-specific gear (like basketballs vs. baseball equipment), we recommend checking the intended use, size, and material information. When in doubt, our customer service team can offer personalized recommendations.

Q: Do you offer products for children and babies?

A: Yes! We have a dedicated “Baby & Kinder” category with appropriately sized equipment and apparel for young athletes. All children’s products meet safety standards for their respective sports.

Q: How do I create an account?

A: During checkout, you’ll have the option to create an account by providing your email address and creating a password. Account holders enjoy faster checkout and order tracking.

Q: I forgot my password. How can I reset it?

A: Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions to create a new password.

Q: What payment methods do you accept?

A: We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All transactions are encrypted for your protection.

Q: Is my payment information secure?

A: Absolutely. We use industry-standard SSL encryption to protect all transactions. We never store your full payment details on our servers.

Q: What shipping options are available?

A: We offer two convenient options:
Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days after dispatch (recommended for urgent needs)
Free Shipping (via EMS on orders over $50): 15-25 business days after dispatch (great for budget-conscious shoppers)

Q: How long does order processing take?

A: We process all orders within 1-2 business days (occasionally up to 3 days during peak seasons). You’ll receive tracking information as soon as your order ships.

Q: Do you ship internationally?

A: Yes! We ship worldwide except to some Asian and remote areas. International customers may be responsible for customs fees, which vary by country.

Q: What is your return policy?

A: We offer a 15-day return policy from the date of delivery. Items must be unused, in original packaging with tags attached. Please contact us at [email protected] to initiate a return.

Q: Who pays for return shipping?

A: Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method.

Q: How long does it take to process a refund?

A: Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.

Q: How can I contact customer service?

A: Our team is available via email at [email protected]. We typically respond within 24 hours on business days.

Q: What information should I include when contacting support?

A: For faster assistance, please include your order number (if applicable), a detailed description of your question or issue, and any relevant photos (for product concerns).