Term and Conditions

Last Updated: [Insert Date]

1. General Information

Company: Hoka Sports Gear Shop

Address: 4623 Main Street, Seattle, US 98119

Customer Service Email: [email protected]

2. User Obligations and Responsibilities

2.1 Account Registration

To make purchases, you may need to register an account. You agree to:

• Provide accurate and complete information
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account

2.2 Prohibited Activities

When using our website, you agree not to:

• Use the site for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper working of the website
• Submit false or misleading information
• Use any automated system to extract data from our website

3. Product and Service Information

3.1 Product Descriptions

We strive to provide accurate descriptions and images of our sports gear, including:

• Sports equipment (balls, accessories, protective gear)
• Apparel for various sports (basketball, baseball, ballet, etc.)
• Fitness and recreational items (aerobic, aquafitness, beach sports)

Note: Colors may vary slightly due to monitor settings. If you receive a product that differs significantly from its description, please contact us immediately.

3.2 Product Availability

All products are subject to availability. We reserve the right to discontinue any product without notice.

3.3 Age Restrictions

Certain products (e.g., protective equipment) may have age recommendations. It is your responsibility to ensure purchased items are appropriate for the intended user.

4. Ordering and Payment

4.1 Order Process

Placing an order involves:

1. Selecting products and adding them to your cart
2. Providing accurate shipping information
3. Choosing a payment method
4. Reviewing and confirming your order

You will receive an order confirmation email once your order is placed.

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your full payment details on our servers.

4.3 Pricing

All prices are in USD. We reserve the right to adjust prices at any time, but this will not affect orders already placed.

5. Shipping and Delivery

5.1 Shipping Areas

We ship worldwide except to:

• Asian countries (specific restrictions apply)
• Remote areas

5.2 Shipping Options

Option	Carrier	Cost	Delivery Time	Features
Standard Shipping	DHL or FedEx	$12.95	10-15 business days after shipment	Tracking and insurance included
Free Shipping	EMS	Free (orders over $50)	15-25 business days after shipment	Basic tracking included

5.3 International Orders

For orders outside the United States:

• Customers are responsible for customs duties, taxes, or fees
• Delivery times may vary due to customs processing
• Some product restrictions may apply based on destination country regulations

6. Returns and Refunds

6.1 Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange, provided:

• Item is unused and in original condition
• All original tags are attached
• Original packaging is intact
• Proof of purchase is provided

6.2 Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Swimwear and underwear (Badespaß category)
• Personal protective equipment (helmets, mouthguards, etc.)
• Opened packages of balls (Bälle and Basketbälle categories)
• Custom or personalized items
• Clearance or final sale items

6.3 Return Process

1. Contact us at [email protected] within 15 days of receiving your order
2. Wait for return authorization (typically within 2 business days)
3. Ship the item(s) to our return address with the authorization number
4. We will inspect the return and process your refund or exchange

Note: Original shipping fees are non-refundable unless the return is due to our error.

6.4 Refund Processing

Refunds will be issued to your original payment method:

• Credit/Debit Cards: 5-10 business days after processing
• PayPal: 3-5 business days after processing

7. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Hoka Sports Gear Shop and protected by intellectual property laws. You may not:

• Reproduce, distribute, or modify any content without our express permission
• Use our trademarks or branding without authorization
• Use any automated systems to scrape or copy website content

8. Liability Limitations

8.1 Product Use

Hoka Sports Gear Shop is not liable for:

• Injuries resulting from improper use of sports equipment
• Damage caused by failure to follow product instructions
• Consequential damages from product use

8.2 Website Use

We are not liable for:

• Temporary website unavailability
• Technical issues beyond our reasonable control
• Data loss resulting from website use

8.3 Maximum Liability

Our maximum liability to you for any claim related to these Terms or your use of our website shall not exceed the amount you paid for the product(s) in question.

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.

10. Changes to Terms

We reserve the right to modify these Terms at any time. The updated version will be posted on our website with a new “Last Updated” date. Your continued use of the site after changes constitutes acceptance of the new Terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Washington, USA, without regard to its conflict of law provisions.

12. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Email: [email protected]
Address: 4623 Main Street, Seattle, US 98119